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Can bots make great teammates?

Updated: Aug 7, 2023

Artificial Intelligence is revolutionizing the way we work and reshaping the business landscape. ChatGPT reached a million users in five days. In two short months, the AI program had a staggering 100 million users. By comparison, it took Netflix 3.5 years to reach a million users. It’s huge, is what we’re saying, and it’s open for everyone to use.

What’s interesting about this tech revolution is that in many organizations it’s being driven as much by the workforce as it is by the organization’s leadership. OpenAI did not do a rollout for businesses. However, forward thinkers saw its utility and put it to use almost immediately automating tasks, jumpstarting projects, and changing the nature of how work works. Big businesses have already put ChatGPT to use:

• Stripe is using ChatGPT to combat fraud and act as a virtual assistant

• Duolingo is using it to create a more immersive, flexible conversation experience

• Morgan Stanley is using it to organize its vast knowledge base

Start Your AI Revolution by asking your Bot teammates for help finding your way.

Let’s start grassroots with internal communications. Imagine having your organization’s mission and vision propelled forward by a tireless, intelligent force. You don’t have to imagine that. Right now you can integrate ChatGPT into your organization's internal communication channels to significantly enhance collaboration and efficiency, ultimately supporting your mission and vision. Here are some clear examples of how ChatGPT can be utilized to streamline and improve communication within your organization:

  • Automated Meeting Summaries: ChatGPT can attend virtual meetings and create concise summaries, highlighting key points, decisions, and action items. This ensures that all team members stay informed and can quickly reference essential information without having to sift through hours of meeting recordings. How can ChatGPT attend a virtual meeting? Easy: Zoom transcripts.

  • Onboarding Assistance: ChatGPT can be programmed to answer common questions from new employees, providing them with relevant information about company policies, procedures, and culture. This not only saves time for HR personnel but also helps new team members feel supported and welcomed.

  • Project Management Support: ChatGPT can assist project managers by automatically tracking progress, identifying potential roadblocks, and suggesting solutions. By providing real-time, context-aware responses, ChatGPT helps keep projects on schedule and ensures that teams stay aligned with the organization's mission and vision.

  • Knowledge Base Management: ChatGPT can serve as an intelligent, always-up-to-date knowledge base for your organization, providing accurate and timely information to employees whenever they need it. This reduces the time spent searching for answers and increases overall productivity.

  • Cross-Functional Collaboration: ChatGPT can facilitate collaboration between departments by understanding the context of each team's work and providing relevant suggestions or insights. This breaks down silos, encourages knowledge sharing, and drives innovation in line with your organization's mission and vision.

Microsoft is also betting the farm on OpenAI and ChatGPT with the biggest upgrade to Microsoft 365 in decades. The new release, titled Microsoft 365 Copilot, delivers Generative AI tools and chat embedded in every module in the suite: Word, Excel, PowerPoint, Outlook, Teams, and Viva. They call it “Your Copilot for Work.”

Now let’s look at a few ways a university leader might use co-pilot to advance the work they are doing at their university. Take Setser Group client Voorhees University for example, The Educator Preparation and Innovation (EPI) Center has a vision to:

  • Create equitable learning outcomes for students in underserved, high-need areas and subjects by creating innovative pathways and models for increasing teacher effectiveness in order to diversify the nation’s educator workforce.

You can learn more about that vision by watching the EPI center video:

Now imagine taking that video transcript and all of the information on the website and asking your bot “Copilot” teammate to craft a slide presentation on the EPI Center.

Or imagine co-pilot monitoring MS Teams chat between two directors or project managers and asking Copilot to help you co-craft an upcoming agenda. This will be the kind of Copilot partnership between humans and machines that matter for shaping the presentation of the vision and mission of an organization as well as the agenda to execute those approaches.

Notice in each of these examples that we have an opportunity to automate workflows to give us more time to have conversations, walks, and visits with co-workers. Just as voicemail and email made the secretary obsolete, Chat GPT, Bard, and Bing will free up more time for humans to focus on the problems and aspirations that matter all while reserving a quality review and curation layer that allows for the human touch, persuasion, and inspiration levels every leader should aspire to in terms of executing a mission and vision for the organization.

In the case of EPI, they’ll be able to cull resources, better understand educator preparation trends, and shape workflows forward so they can focus on the research to inform educator preparation while cultivating the art of teaching with those they interact with.

Moreover, they may also have a Bot alongside them to share best practices, provide great case studies, and offer examples as to what matters for unconscious and conscious bias at the intersection of teaching, technology, and learning to truly diversify the workforce of the future.



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